Our Beginning

In 1995, we set out to make a great difference for people and the teams they spend a large part of their life in.  We knew the Deming philosophy of quality and his colleagues such as Brian Joiner, Peter Scholtes and Russell Ackoff.  We knew the organizational defenses and philosophy to overcome them with trust and communications linked to purposeful actions described by Chris Argyris. We also were knowledgeable in the spread methods developed by Everett Rogers. 

We had to first create a method designed to engage the greatness within everyone who wants to work with others to do great things together.  We found a method for people and teams to put their best work into the hands of their customers, suppliers and teammates through the science of improvement, with very little in their way.

Our Values

We see a better world for everyone because of the work done by people collaborating in teams.  

We help you learn the fundamentals of quality & improvement, anything that adds value to your customer and the system you work in.  We help you learn what you can do with quality principles & practices to manage, reduce, or eliminate non-value added activities and improve anything affecting your professional productivity.  We help you attain your desired results as part of a team.

Our Values

  • Respect for people and value diversity

  • Focused on customers

  • Constructive and positive communications

  • Building relationships through trust and value

  • Knowledge based and effective decision making

  • Constant purpose with strategic focus on vision

  • Leadership for change and improvement

  • Quality through engagement and teamwork

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Meet Dennis

Dennis Sergent

President, Sergent Results Group

Mr. Sergent has contributions that include over 100 whitepapers and presentations on numerous related topics.  He has also had leadership roles as a Director on the Boards of the Capital Quality Initiative, the Michigan Lean Consortium, Dayton Defense and other non-profits.  He has also been a member in good standing in the ASQ - American Society for Quality, Harvard Business Review Advisory Council, PMI - the Project Management Institute, the PMI College of Performance Management, the McKinsey Executive Panel, NMIA - the National Military Intelligence Association, SHRM - the Society for Human Resource Management. 

Dennis has worked with a number of highly qualified consultants and co-facilitators in these seminars and assignments, including numerous Deming Institute scholars such as Bill Bellows, David Langford, and Kelly Allan.  Outside the Deming Institute, he has presented over 100 keynotes and presentation topics in collaboration with consultants such as Debra Levantrosser, Rob Pease and members of the Michigan Lean Consortium. 

He has also been a facilitator for the W. Edwards Deming Institute, as well as a visiting scholar in Lean at Oakland University and has lectured at Fordham University, Georgetown University, Michigan State University and Wayne State University.  His work in change and transformation has resulted in improved service levels, customer satisfaction, productivity, market share and competitive position while making a difference of $8 Billion for his clients and helping them turn around their situations with integrity.